Privacy Policy

PRIVACY POLICY

Last Updated: September 19, 2026

This Privacy Policy explains how Carmuvo doing business as ** (“we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit Carmuvo.com, request a vehicle offer, communicate with us, sell a vehicle to us, or otherwise use our services.

By using Carmuvo.com or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with Carmuvo.

Information You Provide

We may collect information you provide directly to us, including:

• name;
• telephone number;
• email address;
• mailing or pickup address;
• ZIP code;
• vehicle location;
• vehicle identification number (VIN);
• year, make, model, and trim;
• mileage;
• title and ownership information;
• lien or loan information;
• vehicle condition;
• mechanical-condition information;
• accident or damage information;
• vehicle photographs;
• information about missing vehicle components;
• pickup information;
• communications with Carmuvo;
• transaction documents; and
• other information you voluntarily provide.

If you complete a vehicle sale with Carmuvo, we may collect additional information reasonably required to verify identity, establish ownership, satisfy legal requirements, complete payment, transfer title, or maintain required business records.

Vehicle Information

We may obtain information about a vehicle from sources other than the seller.

Depending on availability and applicable law, this may include:

• VIN decoding information;
• vehicle specifications;
• title information;
• registration information;
• vehicle-history information;
• market and valuation information;
• auction or wholesale information;
• recall or manufacturer information; and
• other commercially or publicly available vehicle information.

Automatically Collected Information

When you use Carmuvo.com, certain information may be collected automatically by our website, hosting providers, analytics services, security tools, or similar technologies.

This information may include:

• IP address;
• browser type;
• device type;
• operating system;
• pages visited;
• referring website;
• approximate geographic information derived from IP address;
• date and time of visits;
• interactions with website features;
• session and performance information; and
• cookie or similar technology identifiers.

2. Cookies and Similar Technologies

Carmuvo.com may use cookies, pixels, tags, local storage, analytics technologies, and similar tools to operate and improve the website.

These technologies may be used to:

• keep the website functioning;
• remember user preferences;
• understand how visitors use the website;
• measure website performance;
• detect fraud or security problems;
• improve our vehicle-offer process;
• measure advertising effectiveness, where applicable; and
• support advertising or marketing activities where enabled.

Some technologies may be provided by third parties.

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect website functionality.

Where required by applicable law, Carmuvo will provide appropriate choices regarding non-essential cookies or tracking technologies.

3. How We Use Information

We may use information we collect to:

• provide vehicle offers;
• identify and evaluate vehicles;
• calculate or verify vehicle values;
• communicate with you about an offer;
• verify vehicle condition;
• verify identity, ownership, title, or lien information;
• purchase vehicles;
• arrange pickup or towing;
• process or facilitate payment;
• complete title and ownership transfers;
• maintain transaction records;
• provide customer support;
• respond to questions or requests;
• operate, maintain, secure, and improve Carmuvo.com;
• improve our pricing and valuation systems;
• analyze how our website and services are used;
• prevent fraud, abuse, theft, or unauthorized transactions;
• comply with legal and regulatory requirements;
• enforce our Terms of Service;
• protect Carmuvo, our customers, and others;
• send service-related communications; and
• send marketing communications where permitted by law and consistent with your choices.

4. Automated Vehicle Valuation

Carmuvo may use automated systems, formulas, vehicle information, market data, historical information, and third-party data to help generate vehicle offers.

These systems may consider factors such as:

• year, make, model, and trim;
• mileage;
• vehicle condition;
• title status;
• reported damage;
• mechanical condition;
• geographic market;
• market demand;
• expected resale or wholesale value;
• transportation and repair considerations; and
• other vehicle-related factors.

Automated offers may be reviewed or adjusted when information is incomplete, inaccurate, or materially different from the actual vehicle.

5. How We Disclose Information

We may disclose information when reasonably necessary to operate our business, provide our services, complete a vehicle transaction, or comply with law.

Recipients may include:

Service Providers

We may provide information to companies that perform services on our behalf, such as:

• website hosting providers;
• cloud and database providers;
• customer relationship management providers;
• communications providers;
• email or text-message providers;
• analytics providers;
• fraud-prevention or security providers;
• vehicle-data and valuation providers;
• vehicle-history providers;
• payment providers;
• title or documentation providers; and
• professional advisers.

These providers may access information as reasonably necessary to perform services for Carmuvo.

Towing and Transportation Providers

When you schedule a vehicle pickup, we may provide information reasonably necessary to a towing company, carrier, dispatcher, or transportation provider.

This information may include your name, telephone number, pickup location, vehicle information, vehicle condition, and pickup instructions.

Government and Legal Disclosures

We may disclose information when reasonably necessary to:

• comply with applicable laws or regulations;
• respond to lawful government requests;
• complete legally required title or vehicle records;
• protect our rights or property;
• investigate suspected fraud or unlawful activity;
• protect the safety or rights of Carmuvo, our customers, or others; or
• establish, exercise, or defend legal claims.

Business Transactions

If Carmuvo is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information may be transferred as part of that transaction subject to applicable law.

6. Sale and Sharing of Personal Information

Carmuvo does not sell personal information for money in the ordinary course of operating our vehicle-buying service.

Certain analytics or advertising technologies, if enabled on Carmuvo.com, may involve disclosure of online identifiers or website activity to third parties. Depending on applicable law, some of these activities may be treated as “sharing,” “targeted advertising,” or a “sale” even when Carmuvo does not receive money in exchange for the information.

Where applicable law gives you rights concerning these activities, Carmuvo will provide the required methods for exercising those rights.

7. Text Messages, Calls, and Email

If you provide your telephone number or email address, Carmuvo may use that information to communicate with you about:

• your vehicle;
• your offer;
• requested information;
• pickup scheduling;
• transaction documents;
• title or lien issues;
• payment;
• customer service; and
• other transaction-related matters.

Where required, marketing messages will be sent only with appropriate consent.

Consent to receive marketing communications is not required to obtain a Carmuvo offer or sell a vehicle to Carmuvo.

You may opt out of marketing emails using the unsubscribe method provided in the message.

For applicable marketing text messages, you may follow the opt-out instructions included in the message.

Message and data rates may apply.

8. Information Security

Carmuvo uses reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no website, network, database, transmission method, or storage system can be guaranteed to be completely secure.

You are responsible for using reasonable care when transmitting sensitive information electronically.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• provide our services;
• complete transactions;
• maintain vehicle and business records;
• comply with legal, tax, accounting, dealer-licensing, title, or regulatory obligations;
• prevent fraud;
• resolve disputes; and
• enforce agreements.

Retention periods may vary depending on the type of information and applicable legal requirements.

10. Your Choices

Depending on your relationship with Carmuvo and applicable law, you may be able to:

• update or correct information you provided;
• opt out of certain marketing communications;
• control cookies through your browser or available website controls; or
• contact us with questions regarding information associated with you.

Some information cannot be deleted immediately when Carmuvo is legally required to retain it or when it is reasonably necessary for a completed vehicle transaction, fraud prevention, dispute resolution, or other legitimate business purposes.

11. Third-Party Websites and Services

Carmuvo.com may contain links to websites or services operated by third parties.

Carmuvo is not responsible for the privacy practices, security, or content of third-party websites or services.

We encourage you to review the privacy policies of third parties before providing information to them.

12. Children's Privacy

Carmuvo's vehicle-buying services are intended for adults who are legally capable of selling a vehicle.

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through our vehicle-offer service.

If we learn that we have collected such information contrary to applicable law, we will take appropriate steps to address it.

13. Fraud Prevention and Verification

Carmuvo may use information submitted through the website, vehicle information, transaction information, and information from permitted third-party sources to detect or prevent:

• fraud;
• vehicle theft;
• identity misuse;
• unauthorized vehicle sales;
• title fraud;
• manipulated VIN information; or
• other unlawful or abusive activity.

We may decline or suspend a transaction when verification cannot be completed or when we reasonably identify a potential fraud or security concern.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.

When we update the Privacy Policy, we will post the revised version on Carmuvo.com and update the “Last Updated” date.

15. Contact Us

If you have questions about this Privacy Policy or Carmuvo's privacy practices, contact:

Carmuvo
Washington Motor Vehicle Dealer
Phone: (253) 888-0332