Terms of Service

TERMS OF SERVICE

Last Updated: September 19, 2026

These Terms of Service (“Terms”) govern your access to and use of Carmuvo.com and the vehicle valuation, offer, purchasing, pickup, and related services provided by Carmuvo** (“Carmuvo,” “we,” “us,” or “our”).

By accessing Carmuvo.com, requesting an offer, submitting vehicle or personal information, accepting an offer, scheduling a pickup, or otherwise using our services, you agree to these Terms.

If you do not agree with these Terms, please do not use our services.

1. About Carmuvo

Carmuvo is a Washington licensed motor vehicle dealer.

Carmuvo provides a service that allows vehicle owners to submit information about a vehicle, obtain an offer, and potentially sell the vehicle to Carmuvo.

Receiving or accepting an online offer does not by itself transfer ownership of your vehicle or complete a sale.

2. Eligibility to Sell

To sell a vehicle to Carmuvo, you must:

• be at least 18 years old;
• have legal authority to sell the vehicle;
• be the legal owner or otherwise have legally sufficient authority to transfer ownership; and
• provide any identification, title, registration, lien, odometer, ownership, or other documents reasonably required to complete the transaction.

If there are multiple registered or legal owners, Carmuvo may require all necessary owners to participate in the transaction and sign required documents.

Carmuvo may decline to purchase any vehicle when ownership or authority to sell cannot be satisfactorily verified.

3. Information You Provide

Our offer depends substantially on the information you provide.

You agree to provide information that is accurate and complete to the best of your knowledge, including information regarding:

• vehicle identification number (VIN);
• year, make, model, and trim;
• mileage and odometer status;
• title type and title status;
• registered and legal ownership;
• liens or loans;
• whether the vehicle starts;
• whether the vehicle drives;
• mechanical condition;
• warning lights or known mechanical problems;
• accident history and current body damage;
• flood or fire damage;
• missing components;
• wheels and tires;
• keys;
• vehicle location;
• photographs, when requested; and
• any other information reasonably requested to evaluate or purchase the vehicle.

You should answer Carmuvo's condition questions to the best of your knowledge.

4. Carmuvo Offers

A Carmuvo offer is calculated using information you provide and may also use vehicle, market, valuation, history, and other data available to Carmuvo.

Unless otherwise stated, an offer is valid for 7 days from the date it is issued.

An offer is for the vehicle described in the offer and cannot be transferred to another vehicle.

The offer assumes that the information used to calculate it is materially accurate.

An online offer does not constitute a completed purchase. A sale is completed only after Carmuvo has completed any required verification, the required transaction documents have been executed, and Carmuvo accepts the vehicle for purchase.

5. Inspection and Verification

Before completing a purchase, Carmuvo or an authorized representative may inspect or verify the vehicle and information submitted by the seller.

Verification may include, without limitation:

• VIN;
• mileage;
• odometer status;
• title status;
• ownership;
• lien information;
• vehicle history;
• vehicle identity and trim;
• whether the vehicle starts and drives;
• mechanical condition;
• body and accident damage;
• flood or fire damage;
• missing components;
• wheels and tires;
• keys; and
• other material characteristics affecting the vehicle's value or our ability to purchase it.

Carmuvo may use photographs, physical inspection, vehicle-history information, government records, market information, valuation providers, and other commercially available information where permitted by law.

6. Changes to an Offer

Normal wear or minor differences in condition will not necessarily cause an offer to change.

However, Carmuvo may recalculate, reduce, or withdraw an offer before the purchase is completed if the vehicle or transaction materially differs from the information used to calculate the offer.

Examples include, but are not limited to:

• materially incorrect mileage;
• incorrect VIN, year, make, model, or trim;
• undisclosed title brands or title problems;
• undisclosed liens or ownership interests;
• significant undisclosed body or accident damage;
• a vehicle represented as running that does not start;
• a vehicle represented as driving that cannot be driven;
• flood or fire damage;
• missing major components;
• missing catalytic converters, wheels, tires, engine components, or other material equipment;
• materially inaccurate vehicle photographs or descriptions; or
• other material discrepancies affecting value or transferability.

If Carmuvo changes an offer, you may accept or decline the revised offer.

You are not required to sell your vehicle merely because you requested, received, or initially accepted an online offer.

7. Pricing, Market Data, and Technical Errors

Carmuvo offers may be based partly on information from third-party vehicle, market, valuation, VIN-decoding, vehicle-history, and other data providers.

Market information can be incomplete, delayed, or inaccurate.

Carmuvo does not guarantee that an offer represents the vehicle's retail value, wholesale value, trade-in value, private-party value, auction value, or the highest price available from another purchaser.

If an offer is materially affected by an obvious technical, software, calculation, VIN-decoding, third-party data, typographical, or similar error, Carmuvo may correct or withdraw the erroneous offer before the purchase is completed.

8. Vehicle Condition

Carmuvo may purchase vehicles in many conditions, including older, high-mileage, damaged, mechanically defective, and non-running vehicles.

Whether Carmuvo will purchase a particular vehicle and the amount offered are determined at Carmuvo's discretion based on factors that may include vehicle condition, market demand, title status, mileage, repair requirements, transportation costs, expected resale value, and other factors.

Prior accident history and current unrepaired physical damage are not necessarily treated the same when determining an offer.

9. Titles and Ownership

You must accurately disclose the vehicle's title and ownership status.

Depending on the transaction, Carmuvo may purchase vehicles with clean, rebuilt, salvage, or other title types at its discretion.

You agree to disclose all known liens, loans, security interests, and ownership claims affecting the vehicle.

Carmuvo may decline a transaction if ownership cannot be verified or if acceptable title documentation cannot be obtained.

10. Loans and Liens

Carmuvo may purchase a vehicle that has an outstanding loan or lien when the lien can be satisfactorily verified and resolved as part of the transaction.

Carmuvo may require a payoff statement or other documentation from the lender or lienholder.

If the amount owed exceeds Carmuvo's purchase price, the seller may be required to pay the difference before or as part of completing the transaction.

Carmuvo may decline a transaction involving a lien that cannot reasonably be verified, paid, released, or otherwise resolved.

11. Odometer Disclosure

You agree to provide the vehicle's mileage and odometer status accurately to the best of your knowledge and to complete any odometer disclosure required by applicable law.

Carmuvo may revise or withdraw an offer if the mileage or odometer status materially differs from the information submitted.

12. Documents and Cooperation

You agree to provide and execute documents reasonably required to legally complete the vehicle purchase and transfer ownership.

Depending on the transaction, these may include title documents, bills of sale, odometer disclosures, lien-related documents, powers of attorney, identification, or other documents required by law or reasonably necessary to complete the transfer.

13. Payment

The purchase price and payment method will be confirmed as part of the transaction.

Payment may be conditioned upon satisfactory verification of:

• identity;
• ownership;
• title;
• mileage;
• vehicle condition;
• lien status; and
• required transaction documents.

Carmuvo may delay completion or payment when reasonably necessary to resolve an ownership, title, lien, documentation, fraud-prevention, or similar issue.

14. Vehicle Pickup and Towing

Carmuvo may provide or arrange vehicle pickup or towing for qualifying transactions within its service area.

When Carmuvo represents ordinary pickup as free, the seller will not be charged an ordinary pickup fee for the agreed pickup.

Pickup timing may depend on location, vehicle condition, weather, carrier availability, accessibility, and towing requirements.

The seller must make the vehicle reasonably accessible for pickup and disclose circumstances that could require unusual equipment or services.

Examples may include:

• a vehicle located in a parking garage or restricted-access area;
• a vehicle blocked by other vehicles;
• missing wheels or tires;
• locked steering;
• inaccessible keys;
• unusual vehicle size or weight;
• difficult terrain; or
• other conditions affecting safe removal.

Scheduling a pickup does not by itself complete the sale or transfer ownership.

15. Personal Property

You are responsible for removing your personal property from the vehicle before surrendering it.

This may include:

• personal documents;
• electronic devices;
• toll passes;
• garage-door openers;
• child seats;
• tools;
• personal identification;
• aftermarket removable accessories; and
• other belongings.

After the vehicle has been surrendered, Carmuvo is not responsible for personal property left in the vehicle except to the extent required by applicable law.

16. Seller Representations

By completing a sale to Carmuvo, you represent, to the best of your knowledge, that:

• you have legal authority to sell the vehicle;
• the ownership information you provided is materially accurate;
• known liens and ownership interests have been disclosed;
• the vehicle is not stolen;
• the VIN has not been unlawfully altered;
• known title-brand information has been disclosed;
• the mileage and odometer information you provide is accurate to the best of your knowledge; and
• you are legally permitted to transfer the vehicle.

17. Cancellation or Refusal of Transaction

You may decline to proceed before the vehicle sale is completed.

Carmuvo may decline or cancel a proposed transaction before completion when, among other reasons:

• vehicle information cannot be verified;
• ownership cannot be verified;
• title or lien problems arise;
• material vehicle information is inaccurate;
• the vehicle materially differs from its submitted description;
• fraud or unauthorized activity is reasonably suspected;
• required documentation cannot be obtained; or
• the transaction cannot legally or operationally be completed.

18. Electronic Communications

By providing contact information, you authorize Carmuvo to contact you regarding your vehicle, offer, transaction, pickup, documentation, or customer-service request through the contact methods you provide, subject to applicable law.

These communications may include telephone calls, emails, or text messages.

Consent to receive marketing communications is not a condition of selling a vehicle to Carmuvo.

Where required, marketing communications will be sent only with appropriate consent, and applicable opt-out methods will be provided.

Message and data rates may apply to text messages depending on your mobile plan.

19. Privacy

Our collection, use, and disclosure of personal information are described in our Privacy Policy.

The Privacy Policy is incorporated into these Terms by reference where applicable.

20. Website Use

You may not use Carmuvo.com to:

• submit knowingly fraudulent information;
• impersonate another person;
• attempt to sell a vehicle without legal authority;
• interfere with the operation or security of the website;
• attempt unauthorized access to Carmuvo systems;
• introduce malicious software;
• scrape, automate, manipulate, or abuse the offer system in a manner that interferes with the service; or
• use the service for unlawful purposes.

21. Intellectual Property

The Carmuvo name, logos, software, website design, text, graphics, and other content made available by Carmuvo are owned by or licensed and are protected by applicable intellectual-property laws.

Nothing in these Terms grants you ownership of Carmuvo intellectual property.

22. Website Availability

We work to maintain the availability and accuracy of Carmuvo.com, but we do not guarantee uninterrupted or error-free operation.

The website or offer system may occasionally be unavailable or affected by maintenance, software issues, third-party services, data errors, network interruptions, or other circumstances.

23. Disclaimer

To the extent permitted by applicable law, Carmuvo's website and online offer services are provided on an “as available” basis.

Nothing in these Terms limits any consumer right, remedy, warranty, or liability that cannot lawfully be waived, limited, or excluded.

24. Limitation of Liability

To the fullest extent permitted by applicable law, Carmuvo will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising solely from use of the website or an uncompleted vehicle-offer request.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law.

25. Changes to These Terms

We may update these Terms periodically to reflect changes in our services, business practices, technology, or legal requirements.

The updated Terms will be posted on Carmuvo.com with a revised “Last Updated” date.

Changes will apply prospectively from their effective date unless otherwise required by law.

26. Governing Law

These Terms are governed by the laws of the State of Washington, without regard to its conflict-of-law principles.

27. Contact Us

Questions about these Terms may be directed to:

Carmuvo

Washington Motor Vehicle Dealer
Phone: (253) 888-0332